Spend & Save Merchant Terms and Conditions
These Terms and Conditions govern participation in the Spend & Save Merchant Program operated by ICEA Lion Life Assurance Company Uganda Ltd (“ICEA Lion”) in partnership with SurePay Technologies Ltd (“SurePay”). By registering as a Spend & Save Merchant, the Merchant agrees to be bound by these Terms and Conditions.
1. Definitions
2. Purpose of the Partnership
The purpose of the Spend & Save Merchant Program is to:
3. Merchant Eligibility
To participate, a merchant must:
Spend & Save reserves the right to approve or reject any merchant application.
4. Merchant Contributions
The Merchant agrees to contribute an agreed percentage of qualifying customer purchases towards the Spend & Save Program.
The applicable contribution percentage shall be agreed separately and may vary depending on the merchant category.
Contributions shall only apply to eligible transactions processed through approved Spend & Save payment channels.
5. Transaction Processing
All qualifying transactions shall be processed through SurePay’s authorised payment platform.
Transactions processed outside the approved platform shall not qualify for Spend & Save rewards unless otherwise approved in writing.
6. Settlement
Merchant contributions shall be reconciled and settled in accordance with the agreed settlement schedule.
SurePay shall provide transaction reports to support reconciliation.
7. Customer Rewards
Merchants acknowledge that customer rewards are administered by Spend & Save.
The Merchant shall not make independent promises regarding cashback values or redemption unless authorised.
8. Marketing
Upon joining Spend & Save, the Merchant authorises ICEA Lion to:
All branding shall remain the property of the respective owner.
9. Merchant Responsibilities
The Merchant agrees to:
10. Customer Experience
Merchants shall provide the same quality of service to Spend & Save customers as they do to other customers.
Discriminatory pricing or treatment is prohibited.
11. Data Protection
Customer information shall remain confidential.
Merchants shall only use customer information for authorised business purposes and shall comply with all applicable data protection laws.
12. Fraud Prevention
The Merchant shall not:
Any fraudulent activity may result in:
13. Monitoring
ICEA Lion and SurePay reserve the right to:
14. Merchant Referral Programme (Where Applicable)
Where a Merchant participates in a referral programme (e.g., Golden, Silver or Bronze Merchant), referral commissions shall only be payable on verified and eligible transactions in accordance with the prevailing Spend & Save Referral Policy.
Spend & Save reserves the right to amend referral structures with prior notice.
15. Customer Registration Incentives
Where applicable, merchants may receive customer acquisition incentives for successful customer registrations.
A successful registration shall mean a customer who:
Spend & Save reserves the right to modify incentive amounts.
16. Suspension and Termination
Spend & Save may suspend or terminate a Merchant where:
17. Limitation of Liability
ICEA Lion and SurePay shall not be liable for indirect, incidental or consequential losses arising from the Merchant’s participation in the programme, except where liability cannot lawfully be excluded.
18. Amendments
Spend & Save reserves the right to amend these Terms and Conditions from time to time.
Updated Terms shall become effective upon notification to the Merchant.
19. Governing Law
These Terms shall be governed by the laws of the Republic of Uganda.
Any disputes shall first be resolved through good-faith negotiations. Where no resolution is reached, the dispute shall be referred to the competent courts of Uganda.